Thank you for visiting our Customer Access Center. If you received a unique survey number, please enter the number below and proceed to the survey. After completion, ASF will donate $10 to the charity you select from the list below.
Survey Number
Email Address (required)
Quote
1. Did you receive a quotation in a timely manner? YesNo
2. Were you presented with more than one cost/routing option? YesNo
Booking
3. Did you receive your booking confirmation in an accurate and timely manner? YesNo
Operational
4. Were all agreed appointments honored? YesNo
5. Were all aspects of the operation communicated effectively? YesNo
Documentation and Billing
6. Did you consider your Customer Service Representative to be knowledgeable and proficient? YesNo
7. Were your documents handled and completed in a professional and timely manner? YesNo
8. Were your documents accurate upon first presentation? YesNo
9. Were any corrections handled quickly and proficiently? YesNo
10. Did your final invoice correspond correctly to the agreed quotation and were all charges fully explained in advance? YesNo
Overall Experience
11. Were you satisfied with the way ASF was able to resolve any issues or needs? YesNo
12. How likely are you to use ASF Again? YesNo
13. How would you rate your overall ASF Experience? YesNo
Please add any additional comments or explanations for above questions:
Please select a charity to receive a donation No PreferenceAmerican Red CrossSave the ChildrenCancer Research InstituteThe Salvation Army