Thank you for visiting our Customer Access Center. If you received a unique survey number, please enter the number below and proceed to the survey. After completion, ASF will donate $10 to the charity you select from the list below.

    Survey Number

    Email Address (required)

    Quote

    1. Did you receive a quotation in a timely manner?
    YesNo

    2. Were you presented with more than one cost/routing option?
    YesNo

    Booking

    3. Did you receive your booking confirmation in an accurate and timely manner?
    YesNo

    Operational

    4. Were all agreed appointments honored?
    YesNo

    5. Were all aspects of the operation communicated effectively?
    YesNo

    Documentation and Billing

    6. Did you consider your Customer Service Representative to be knowledgeable and proficient?
    YesNo

    7. Were your documents handled and completed in a professional and timely manner?
    YesNo

    8. Were your documents accurate upon first presentation?
    YesNo

    9. Were any corrections handled quickly and proficiently?
    YesNo

    10. Did your final invoice correspond correctly to the agreed quotation and were all charges fully explained in advance?
    YesNo

    Overall Experience

    11. Were you satisfied with the way ASF was able to resolve any issues or needs?
    YesNo

    12. How likely are you to use ASF Again?
    YesNo

    13. How would you rate your overall ASF Experience?
    YesNo

    Please add any additional comments or explanations for above questions:

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